because we are all about the pretty……
Let’s have a look at the facts over the past few days.
1. The company was criticised for failing to prepare properly for disruption following December’s heavy snowfall.
2. Half-a-million litres of water had to be sent from Scotland to Belfast as supplies began to run out.
3. There were complaints from the public about a lack of information from Northern Ireland Water as 40,000 homes and businesses were without supplies at one stage.
4. Phone lines were jammed and the company website lacked up-to-date information.
5. There was more than 10 days of distribution.
OK, so it’s not looking good for NI Water but things fucked up. What NI Water then did was scramble to fix it ASAP and ten days is not to shabby given the problems we had. In an ideal world, this would not have happened in the first place but that’s life. In Dublin, things are much grimmer, their water crisis has been going on 6 weeks and continues so in comparison, NI water did not to bad a job.
What they need to do now, is get their house in order and learn from their mistakes so it doesn’t happen in future and what better person to do this than Laurence MacKensie who has been this all first hand.
A company in crisis needs a good leader and a company that need’s fixed needs a leader that knows what has gone on and can get to the ‘fix’ quicker. A new chief exec will need 3 months to settle in and get his head round what happened before he can make any changes what so ever. 3 months, that is after a 3 month recruitment process.
I had a meeting this morning in a hotel lounge as I often do and as I waited for my client I eavesdropped on the table beside me (again as I often do)
Beside me sat two gentlemen discussing where would be the best place to launch their ‘new and exciting’ cookware range. They were doing the google dance, listing down potential outlets for their gear.
Garden centres, hardware shops, cooks shops and restaurants were all jotted down but it was settled that the best places to start was the department stores and off they popped to the car to put together two samples sets to take to Debenhams in Belfast and Harvey Norman in Holywood.
What a waste of time, what a waste of money.
Had they bothered to do some more research they would know that both these stores buy centrally. Debenhams in London and HN in Dublin (with Australia pitching in too). Giving a sample set to a store manager in Belfast is a complete waste of time, if it even reaches the purchasing manager he (or she) will think they are idiots for not coming direct to HQ in the first place.
The point I am making is simple. Businesses waste too much time going after the wrong people, if these lads had have spent a little more time researching their potential customer they could have found out who the purchasing people were and set up a pitch meeting. Much more effective and a much better use of time.
It can be daunting going to big firm buyers but know this. It’s buyers jobs to……….. Er buy! But they can’t buy what they don’t know about.
This is the second time I have typed this post, the first one got lost in the clouds somewhere. Isn’t technology wonderful?!
Some statistician somewhere worked out (or probably made up) that over 95% of New Years Resolutions are broken within 5 days. To that end I rarely bother making any at all. However last year I did make one, which was that on 1st February I would do my utmost to lose 2 stone in weight, then take it from there. Come 1st February, I stuck to my word and over the course of 2010 I lost over 5 stone but I will write more about that in a future post.
I wanted now to take just a few moments to note some achievements in 2010;
1. Lost over 5 stone (again more on that in a future post)
2. Impregnated my wife with our soon to be 2nd child, I know that doesn’t sound like a huge deal but sometimes these things are not as easy as you might think.
3. Didn’t buy a new car, again this may not sound like much however this is the first year since I have been 17 that I have not purchase a new car. It marks contentment for me with what I have instead of constantly upgrading for a bigger/better model. Plus my car is shit hot!
4. Work wise, I had a good year and secured some major coups for the company which should see us right for a few years.
5. Climbed Donard (more than once), Fat Russell would not have been able to do this.
6. Enjoyed time with Nicole (my wife) and Hannah (my first child). They are truly wonderful people and they deserve medels for putting up with me.
7. Built upon friendships. I have a great circle of friends of old and new from work, scouting, OpenCoffee and CMS. They (along with my family) make me who I am.
8. Became a District Scouting Commissioner. After years of constant moaning, someone called my bluff and put me on the board, with the help of my team, we have achieved much but there is much more to achieve.
9. Visited some wonderful cities, towns and villages across the UK and Ireland. More than I care to count, my word allows me to stay in some wonderful places and I am happy to enough them when I am there.
10. Read more books than the rest of life combined.
11. Got a new dog, Lucy, to annoy my other dog, Jack.
I don’t want to make any New Years Resolutions in 2011, not that I am not happy with the success of 2010’s resolution but because I want to take some more time to evaluate things properly, I have however though, made some points in which a plan for 2011 with formulate from;
1. Loose more weight, about about 1.5 stone will do nicely.
2. De-Clutter my stuff (more on this in a future post)
3. Read more (it’s good for the soul)
4. Write more (it’s also good for the soul)
5. Be more active
6. Love my family more (if it’s possible)