Skoda – We manufacture happy drivers, but do your dealers ?Posted: January 18, 2010
In April of 2009 I purchased a November registered 2006 Octavia vRS from Mervyn Stewart (MS) / Skoda in Belfast. I love(ed) it, I had been searching for a car for work, parenting and scouting for some time and it ticked all the boxes, whilst not being too common and still a bit cool. One of my biggest concerns with buying a used or ‘pre enjoyed’ car (in particular a Skoda), was the warranty as my father had had serious problems a number of years ago with the computer on his Octavia.
The dealer ‘ Richard’, in fact the ‘Manager’ said, “The warranty is up on that car in Nov 2009 and we will extend it by 2 further years” . Happy days ! Or so I thought until Saturday 9th January. When I was driving down the motorway, all power was lost and the car came to a stop and would not re start.
The following timeline then occured
Sat 9th Jan :
Car looses all power on the motorway. I call Skoda assist who tell me, ‘this car is out of warranty, call someone else’ After some explaining to them that the dealer extended the warranty they sent out the RAC who pulled in the computer which showed there was a fuel injector fault. He could not fix it so he suggested he would tow me into Skoda Belfast (Mervyn Stewart or MS as we will now call them).
When I got to MS they booked the car in for repair and advised me they had no courtesy car for me (hassle much ?) However the nice RAC man told me to get back on the phone to Skoda UK who had to provide me with a car.
Mon 11th Jan :
My courtesy car arrived from Skoda UK, a rent a car none the less which was fine as at least I had wheels. I phoned MS who informed me that the fault looked more complicated than the RAC man thought and asked was I happy to authorize a repair bill to be run up. I said that the car was covered under warranty. The service guys wondered where I had bought the car or warranty as he had nothing to state this on the computer – I explained that ‘Richard’ the ‘Manager” had sold me the car and included the warranty. OK he said, he would look into it.
Tue 12th Jan : It does in fact have a warranty and it looks like the wiring loom but they are unsure
Wed 13th Jan : Still no idea what the problem is
Thur 14th Jan : Skoda UK want their rent a car back, MS provide me with a 1.2 punto; also we now know what the issue is and here it comes.
The car does have a warranty BUT its not with Skoda, its actually an engine insurance policy with Lumley and AXA (???? first I’d of this) AND the fault is as follows:
1. There is a leak in the tandem (?) pump which has
2 Damaged 1 fuel injector beyond repair and damaged fuel injectors 2, 3 and 4 within repair.
However ! A tandem pump is not covered under the Lumley (?) warranty and as this broke first, neither are the fuel injectors so we are looking at around a £1700 repair bill. However MS advised they would speak with Skoda UK to see if they would contribute.
Mon 18th Jan : I received a call from the service department saying that they had done their best for me. This is what they had come up with:
1. Lumley (?) would cover the cost of the fuel injector and repair kits and all associated labour
2. Skoda UK would cover 30% of the tandem pump and associated labour
3. I would have to contribute the balance of £697 to complete the car
Oh and by the way, the tandem pump is not broken but leaking, if it where broken then it would be covered under the Lumley (?) policy but as it is just leaking, its not covered – that said it still needs to be replaced ! (What !?)
I went to see the ‘Manager’ ‘Richard’ this afternoon to speak of my annoyance and aggravation that not only had they miss sold me the warranty, as I had been led to believe that it was a Skoda extended warranty and not a Lumley/AXA (?) insurance product. But also the fact that if it were in fact an insurance product, I would not have bought the car.
I explained that I was not happy to pay £697 for a repair to a non serviceable part in a car that was only just over 3 years old and that I had only owned for 9 months. His response to this was that he should have maintained the cost of repair at £2000 and let me talk him down to £697. In this way he stated that I would have thought I was getting a good deal!!
He stated that he was satisfied that by providing me with a courtesy vehicle whilst my vehicle was in with them for repair and by negotiating prices with Skoda, he had done all he could for me. However had they complied with their duty to inform me of the nature of the extended warranty in the first instance then his efforts to negotiate on my behalf would not have been required, as I would not have bought the vehicle from him.
He went on to comment that given the annual mileage I undertake that perhaps a high performance vehicle such as a vRS was not the right car for me. If a Volkswagen PD 2.0 TDI engine is not suitable for someone who does 20,000 miles per year then I would question what is?
He reduced the bill to £600 and stated that was all he could do ! I have not paid the bill yet and I’m not sure I want to.
What should I do, what are my rights here ?